Grrrrrrrrrrr I'm beginning to feel like one of the above as I'm now having a run-in with B&Q. I bought a cordless strimmer for the Lottie & garden which they are marketing as having a "Second free battery for longer cutting time".
Open the box- only one battery- ring store- ring Bosch- ring another Bosch number- office closed grrr!
Next day- ring B&Q- make complaint- ring Bosch again- ring a third Bosch number- finally told to send in a letter with receipt- draft letter- go to post office- send recorded as receipt is proof of 2 yr guarantee.
What's next- things always happen in threes?